Hello Fox!

Here at the Den we are always here for you. Whether you have a question about our products, you would like to share your feedback or you are interested in becoming a stockist.

Our friendly team of foxes are ready to help and support you.

Get in touch

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FAQs

When will I get my delivery?

Deliveries arrive on Fridays. They will be delivered between 7am and 6pm at the latest. If no one is at home to accept the order, as per policy, it will be left in a safe place.

How much is shipping?

Our shipping is $15 flat rate. We offer free standard shipping on orders over $120.

Where do we ship?

Foxes Den delivers to the people of Melbourne, Frankston and Mount Eliza. Unfortunately at this time, we are not explaining our delivery range but it is something we are looking at expanding in the future.

Do you have a minimum order amount?

No. We do not have a minimum order amount so up can order quantities as you please.

Are any of your meals gluten free?

Unfortunately, we do not have any 'gluten free' meals as all of our meals are made in the same production kitchen. We go to all lengths to prevent any cross contamination - therefore we have 'gluten friendly' meals but guarantee gluten free. To check if meals are gluten friendly, please check the labelling on the back of the meal and if it does not contain gluten, they are gluten friendly.

Where are your meals made?

Our production kitchen is based in Moorabbin, Melbourne where all our meals are produced.

Do you use free range chicken?

Yes. All chicken sourced and used in our products is free-range.

What payment methods do you accept?

We accept all major credit cards, PayPal, and Shop Pay for secure checkout.

Is my payment information secure?

Yes, we use industry-standard SSL encryption to protect your payment information.

How can I contact customer service?

You can reach us via email or through our contact form. We typically respond within 24 hours during business days.